Our work process
Introductory meeting
With clients, we first conduct an introductory discussion, with which we want to identify their needs, wants and wishes. If we find that trade credit insurance would be a sensible solution for credit risk management, it is important to find out more about the client's business and/or business model. Only in this way can we properly analyze the risks and prepare an appropriate and optimal insurance strategy. Of course, in order to protect the client's confidential information, a Non-Disclosure Agreement (NDA) is also concluded in advance.
Analysis of the current situation
At this stage, it is important to perform an in-depth analysis of business risks and past default events. If the client has an existing insurance program, we also analyze the adequacy of it and prepare potential proposals for improvement.
Preparation of insurance strategy
Based on the risk analysis, we then prepare an insurance strategy in cooperation with the client. At this stage, it is particularly important to determine the appropriate amount of insurance coverage, insurance parameters (e.g., self-retention, maximum payment terms, inclusion of pre-credit risk, etc.) and the desired amount of insurance limits by buyers / debtors. The completion of this step is the preparation of tender documentation, which will be the basis for insurance companies to prepare appropriate offers.
Execution of the tender and analysis of offers
After preparing the tender documentation, we carry out a tender to which we invite domestic and foreign insurance companies. After receiving the offers, we perform a thorough analysis and comparison of insurance coverage and parameters between insurance companies. In the shortest possible time, we provide client with a thorough analysis of offers and present it, together with our proposals. Both, before and after the presentation of offers, we negotiate with the insurance companies with the aim of achieving the most optimal coverage and insurance parameters.
Client decision and conclusion of insurance contract
After the client's decision, we inform the insurance company or companies, after which the proposal of the insurance contract is prepared. Before the insurance contract is handed over to the client for signing, the insurance documentation is thoroughly checked once again with the aim of ensuring full compliance with the tender documentation, offer and possible additional negotiations. After signing the insurance contract, the implementation of the insurance program follows.
Assistance during the term of insurance contract
However, our assistance does not end with the conclusion of an insurance contract. We also offer assistance to clients at all times during the term of the insurance contract. This includes, in particular, monitoring the client's rights and obligations under the insurance contract (e.g., cancellations or notice periods), assistance in resolving claims, monitoring changes in relevant legislation, monitoring the insurance market (e.g., capital adequacy and credit ratings of insurance companies) and any assistance in other matters and/or problems.
